FAQ
How can I change my shipping address?
By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
Why must I make payment immediately at checkout?
Sample ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.
How do I activate my account?
The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at gngtechdevice@gmail.com
How do I cancel my orders before I make a payment?
After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.
How much does it cost for the shipping fee?
You will get free shipping for every order of RM50 and above for both West and East Malaysia. Order below RM50 will charge RM10 as shipping fee.
How long will it take for my order to arrive after I make payment?
Members who ship their orders within West Malaysia should expect to receive their orders within two (5) to seven (10) working days while orders for East Malaysia should expect to receive the orders within three (3) to eight (8) days upon payment verification depending on the volume of orders received.
If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
How do I know if an item is in stock?
All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible
How do you ship my orders?
All your orders are sent via Pos Malaysia Berhad (Pos Laju). If customers need to sent through other shipping courier can kindly inform us through email or call within 2 hours. Extra charge may applied for shipping courier other than Pos Laju.
How do I know that my order has been successfully submitted?
You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.
How can I track my orders & payment?
After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from Pos Malaysia Berhad.