Shipping
& Returns
Shipping Policy
What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)
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We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at gngtechdevice@gmail.com.
We regret to inform you that no refunds will be given for orders that fall under the below categories.
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1. In the event of damaged samples received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any sample that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at gngtechdevice@gmail.com.
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2. In the event of lost mail, we will try to locate the delivery team in Singpost and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
Return & Exchange Policy
What happens in the event of unsatisfactory/expired/wrong sample/missing samples?
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We take such matters very seriously and will look into individual cases thoroughly. Any products that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected prroduct and your D.O (Delivery Order) to us at gngtechdevice@gmail.com
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We regret to inform you that no refunds will be given for orders that fall under the below categories.
1. In the event that the products you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the products for close inspection and review before a decision is made to re-send a products to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.
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2. In the event that you've received the wrong sample, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.
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3. In the event you've received your order with a missing products, we will require you to email us a clear photo proof of your D.O (Delivery Order) to gngtechdevice@gmail.com and after which, kindly give us a call at (+60)16-5443207 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing sample to you at no cost, subject to availability.